Exchanges, returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Due to the nature of our products, all sales are final. We will replace items damaged during shipping when possible.
Thank you for shopping with Misty Mountain Soy Candles. Original shipping and handling fees are not refundable. Processing times for your refund are based on each individual bank and/or credit card company.
Damaged or Defective Candle
We apologize for any damaged incurred via delivery. Please notify us immediately and take a photo of the damaged item and box packaging.
We will file a claim on your behalf and replace your damaged and/or defective item.
Please note: Candles that have been lit will not be replaced.
Please contact us utilizing the form below: